To request a Return Authorization Number (RMA#), click here
To return or exchange your purchase:
Here at Cookie's, we want to make sure that you are completely satisfied with your purchase. When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Cookieskids.com, use our online form to request a Return Authorization #. You can also contact us by phone for a RMA#. Then, simply fill out the bottom portion of the last page of your invoice with the reason for your return/exchange and any other necessary information and send it back within 365 days of the invoice date. You may return any purchase in the same bag or box that it was shipped in. Upon return and receipt of the product, Cookie's will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included. While return shipping charges are the responsibility of the customer, we will ship all replacements at NO SHIPPING CHARGE to you. Underwear, socks and tights are not refundable or exchangeable.
Special orders and custom orders, including embroidered and screen printed items, may not be returned or exchanged.
NOTE: When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.
SHOP.COM Customer Return Policy: If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly credit your account. Underwear is not refundable. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. If your item(s) did not come with packaging, please ensure they are returned in the exact condition as you received them in. Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, you must return your original order and place a new order with us. If you call us with your new and old order numbers, we will waive the shipping for the replacement order (Continental U.S. Only). When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.
All custom ordered items, including embroidered and screen printed items, will ship out from our Brooklyn, NY warehouse. During peak months, shipments can take up to four weeks to arrive to your shipping address. We always recommend ordering at least 4 weeks in advance of when you will need your customized merchandise. Please note that your shipping speed will not change how quickly we are able to customize your order, it will only change the speed at which your order will arrive once it leaves our warehouse.
All orders are subject to verification and in rare cases may not ship until 48-72 hours after the order is placed. During the month of August, orders can take approximately 5 days before they ship.
Some orders may require a signature at the time of delivery. Please track your package and ensure someone will be home to sign for your package. Packages returned to Cookieskids due to "Sender Unavailable" are subject to a $7 return to sender fee at our discretion.
Shipping time estimates begin when your package leaves our warehouse. Add 1-2 days for processing time.
Ground, Fast, and Faster Shipping: For your convenience we offer GROUND, FAST, and FASTER shipping on orders shipped within the continental U.S.
GROUND is our standard 4-7 Business day shipping through United Parcel Service (UPS) or through the United States Postal Service (USPS).
FAST is our UPS Expedited 3 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 4 business days for delivery. Add $12.00 to the cost for Ground.
FASTER is our Express 2 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 3 business days for delivery. Add $15.00 to the cost for Ground. Your package may be shipped UPS Ground if it is determined that your package will arrive before or on the guaranteed second day.
If a customer is not home to accept a delivery after 3 attempts by UPS or if a customer refuses a shipment, the customer will be responsible for any and all shipping charges associated with that shipment.
*Deliveries to ALASKA and HAWAII will incur additional charges of $12.00, over our regular rates and take approximately 3-10 business days.
Cookie's is pleased to offer USPS International Shipping Service. International orders take 3-10 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination. Cookieskids services almost all destinations. Please contact us if your country is not listed at checkout.
For your convenience we provide ONLINE shipping charge calculations at the time you place your order and/or add an item to your shopping bag.
Duties, Customs and VAT:
International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
Brands We Cannot Ship Internationally:
Due to agreements Cookieskids.com has with some manufacturers, we cannot ship these brands internationally:
-The North Face
Promotional Codes: All shipping promotions are only applicable to shipping addresses in the continental United States.
Only customers living in New York State will be charged tax. Taxes will be assessed based on State and Regional law. In New York City and other select regions of New York State, clothing and any other apparel (shoes, socks, dancewear etc.) is not taxable. The exception to this rule is if any one individual item is priced over $110, that single item (not your entire cart) will be charged tax.