If you would like to share your experiences with us and other customers, feel free to write on our facebook group page. Our group name is "Cookieskids.com" located at www.facebook.com

Returns & Exchanges

Here at Cookie's, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or credit your account. Underwear is not refundable or exchangeable. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. If your item(s) did not come with packaging, please ensure they are returned in the exact condition as you received them in. Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, Cookie's will happily ship the replacement at NO SHIPPING CHARGE to you.

All "on sale" items are exchange only. All clearance items in the clearance area of the website are FINAL SALE and cannot be returned or exchanged.

To return your purchase:

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Cookieskids.com, simply fill out the bottom portion of your invoice with the reason for your return/exchange and any other necessary information and send it back within 30 days of the invoice date. You may return any purchase in the same bag or box that it was shipped in. All Cookieskids.com bags come with a second adhesive strip for returns. Upon return and receipt of the product, Cookie's will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included. We will ship all replacements at no shipping charge to you.

NOTE: When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.

Shipping & Handling

Ground, Fast, and Faster Shipping: For your convenience we offer GROUND, FAST, and FASTER shipping on orders shipped within the continental U.S.

GROUND is our standard 4-7 Business day shipping through United Parcel Service (UPS). APO, FPO, and PO Boxes will be shipped via US Postal Service. P.O. Box delivery will take 4-7 business days LONGER to be received, depending on delivery location.

FAST is our UPS Expedited 3 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 4 business days for delivery. Add $12.00 to the cost for Ground

FASTER is our Express 2 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 3 business days for delivery. Add $15.00 to the cost for Ground

If a customer is not home to accept a delivery after 3 attempts by UPS or if a customer refuses a shipment, the customer will be responsible for any and all shipping charges associated with that shipment.

Cookieskids.com does not offer delivery to APO, FPO or P.O. Boxes.

*Deliveries to ALASKA and HAWAII will incur additional charges of $12.00, over our regular rates and take approximately 3-10 business days

International Shipping

Cookie's is pleased to offer DHL International Shipping Service. International orders take 7 to 21 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination. The following Regions are serviced by Cookieskids.com:

For your convenience we provide ONLINE shipping charge calculations at the time you place your order and/or add an item to our shopping bag.

Duties, Customs and VAT:

International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

Tax Policies

We are only obligated to charge Sales Tax on items that are taxable in the state that we have stores. In New York City, where Cookie's is based, clothing or anything that a person wears as "clothing" (shoes, socks, dancewear etc. are all considered clothing) is not taxable. The exception to this rule is if any one individual item is priced over $110, that single item (not your entire cart) will be charged tax. At cookieskids.com, the only things that are taxable right now are book bags and lunch boxes.