Hours of Operation:
Monday - Friday 10 a.m. to 6 p.m. (ET)
USA 1.877.94.Cookies (877.942.6654)
Returns & Exchanges
To request a Return Authorization Number (RMA#), click here
To return or exchange your purchase:
Here at Cookie's, we want to make sure that you are completely satisfied with your purchase. When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Cookieskids.com, use our online form to request a Return Authorization #. You can also contact us by phone for a RMA#. Then, simply fill out the bottom portion of the last page of your invoice with the reason for your return/exchange and any other necessary information and send it back within 365 days of the invoice date. You may return any purchase in the same bag or box that it was shipped in. Upon return and receipt of the product, Cookie's will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included. While return shipping charges are the responsibility of the customer, we will ship all replacements at NO SHIPPING CHARGE to you. Underwear, socks and tights are not refundable or exchangeable.
Special orders may not be returned or exchanged.
NOTE: When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.
Shipping & Handling
All orders are subject to verification and in rare cases may not ship until 48-72 hours after the order is placed.
Some orders may require a signature at the time of delivery. Please track your package and ensure someone will be home to sign for your package. Packages returned to Cookieskids due to "Sender Unavailable" are subject to a $7 return to sender fee at our discretion.
Shipping time estimates begin when your package leaves our warehouse. Add 1-2 days for processing time.
Ground, Fast, and Faster Shipping: For your convenience we offer GROUND, FAST, and FASTER shipping on orders shipped within the continental U.S.
GROUND is our standard 4-7 Business day shipping through United Parcel Service (UPS) or through the United States Postal Service (USPS).
Orders ship for a flat rate of $5.95 within the continental United States. APO, FPO, and PO boxes are included. Exclusions: Alaska, Hawaii, and international orders. Additional charges may apply to items that weigh more than 10 lbs. (4.5 kg).
FAST is our UPS Expedited 3 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 4 business days for delivery. Add $12.00 to the cost for Ground.
FASTER is our Express 2 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 3 business days for delivery. Add $15.00 to the cost for Ground. Your package may be shipped UPS Ground if it is determined that your package will arrive before or on the guaranteed second day.
NEXT DAY AIR is our Express 1 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 3 business days for delivery. Add $25.00 to the cost for Ground. Your package may be shipped UPS Ground if it is determined that your package will arrive on the guaranteed next day.
If a customer is not home to accept a delivery after 3 attempts by UPS or if a customer refuses a shipment, the customer will be responsible for any and all shipping charges associated with that shipment.
*Deliveries to ALASKA and HAWAII will incur additional charges of $12.00, over our regular rates and take approximately 3-10 business days.
Cookie's Kids uses an address verification tool to protect our customers from fraud. Our system compares the billing address you provide us with during checkout, to the billing address on record with your credit card issuer. If our system is unable to obtain a response, we will do one of the following two things:
- We will ask you for your credit/debit card issuing bank phone number. This phone number can be found on the back of your payment card. We will contact your bank to confirm your billing address with them.
- For international orders, and in some other cases, we use a method called the "Small Charge Verification." The method works like this:
- We will charge a small sum to your credit card, less than $4.00 USD. This is separate from your actual purchase amount.
- You will need to check your credit card account to see how much was charged, and then email your order number with the amount to email@example.com. You can also phone us at 1877-942-6654 or +001-347-689-0300.
- If your response matches the actual amount charged, we will ship your order and refund the small charge back to your account.
Cookie's is pleased to offer USPS International Shipping Service. International orders take 3-10 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination. Cookieskids services almost all destinations. Please contact us if your country is not listed at checkout.
For your convenience we provide ONLINE shipping charge calculations at the time you place your order and/or add an item to your shopping bag.
Duties, Customs and VAT:
International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
Brands We Cannot Ship Internationally: Due to agreements Cookieskids.com has with some manufacturers, we cannot ship these brands internationally:
–The North Face
Promotional Codes: All shipping promotions are only applicable to shipping addresses in the continental United States.
Only customers who ship their order to a New York State address will be charged tax. Taxes will be assessed based on State and Regional tax laws. If you live outside of New York State, you will never be charged tax. If you live in New York State and have a tax exempt certificate, please place your order now and email a copy of your tax exempt form to firstname.lastname@example.org and reference your order number. We will adjust the taxes on your order upon the receipt of your tax exempt form.